Tailored traveller information for users with reduced mobility

The concept aims at providing people with reduced mobility with tailored travel information, particularly on public transport. Different kinds of impairments need to be taken into account when providing information on barrier-free travel options.

The internet can become a very convenient means of planning a trip by providing accessible information on barrier-free travelling options that is tailored to different user groups. Possibly combined with information by telephone and cell phone, such a service can have a considerable impact on independent living for many people. The content of information is crucial: it needs to be accurate, useful and understandable for a wide range of users and meet the specific needs of different target groups. This includes also the need to integrate information for example about which stations are equipped with a lift, where personal assistance is available or simply where the next toilet can be found.

Key actors for initiating and implementing the concept are often public transport operators, public authorities, user representatives as well as companies or research institutes that support the technical and organisational implementation.

These are inspiring examples:

	BAIM project, traveller information on barrier free travelling, Frankfurt Rhein/Main and Berlin/Brandenburg, Germany
	Web information for persons with impaired mobility, Prague, Czech Republic

Click here for a 2 page document with key facts and good practice about this innovative concept.